Refund policy

RETURNS AND REFUNDS

We hope you love your Bling Night In kit. This policy does not affect your statutory rights.

CHANGE-OF-MIND RETURNS

For most online purchases, UK customers may cancel their order within 14 calendar days after receiving it.

To request a return, email info@blingnightin.com with your order number and a clear statement that you wish to cancel. You must return the order within 14 days after notifying us.

Products should be returned unused, complete and in their original packaging. You may inspect an item as you would in a shop. If handling beyond this has reduced its value, we may make a lawful deduction from your refund.

Customers are responsible for return postage costs for change-of-mind returns. We strongly recommend using a tracked service and retaining proof of postage.

We will refund the product price and the cost of our least expensive standard delivery option. Any additional amount paid for express or premium delivery is non-refundable.

FAULTY, DAMAGED OR INCORRECT ORDERS

If your order arrives faulty, damaged, incomplete or incorrect, please contact us promptly at info@blingnightin.com with your order number and clear photographs.

We will provide an appropriate remedy and cover reasonable return costs where required by law.

REFUND TIMES

Approved refunds will be returned to the original payment method within 14 days after we receive the returned products or you provide evidence that they were sent back, whichever occurs first.

Your bank or payment provider may take additional time to display the refund.

CANCELLING BEFORE DISPATCH

Contact us as soon as possible if you need to cancel or amend an order. If the order has already been dispatched, the return process above will apply.

Customers outside the UK may have additional rights under the mandatory consumer laws that apply where they live.